V.P. of Quality
[email protected] Office: (305) 482-9903
Fax: (305) 482-9905
Toll free: +1(866)-800-5284
GMA maintains the highest standards of quality control by following all technical data per the OEM standard and all applicable FAA-issued ordinances to assure full compliance with all applicable commercial and/or military standards. We take pride in the fact that our warranty program is second to none in the aviation industry.
GMA is a FAR 145 FAA Repair Station (Certificate #19GR994Y) with a Class 1, Class II, and Limited Class III rating. Click here for our list of approval certificates.
Our company is fully compliant with all regulations set forth by the Department of Transportation and the FAA.
We are committed to providing reliable and safe products to our customers and a safe and productive work environment for all employees. To facilitate this commitment, we maintain a drug-free work environment. Quality reviews and audits are conducted regularly by Internal Quality Personnel, airlines, customers, and local FAA offices.
Quality is important to our business because we value our customers, and we strive to provide them with products and services that exceed their expectations. We are committed to continuous improvement and have established a Quality Management System that provides a framework for measuring and improving our performance. We put the following systems and procedures in place to support our goal of creating total customer satisfaction and continuous improvement throughout our business:
- Regular gathering and monitoring of customer feedback
- Customer complaint procedures
- Selection and performance monitoring of suppliers against set criteria
- Training and development for employees
- Regular audits of our internal processes
- Measurable quality objectives that reflect our business aims
- Management reviews of audit results, customer feedback, and complaints
Our internal procedures are reviewed regularly and kept in a Quality Manual that is available to all employees. This policy is posted on the Company Notice Board and can also be found in the staff handbook. Though the Managing Director has ultimate responsibility for quality, all employees have a responsibility within their respective work areas to ensure that quality permeates the entire organization.
For more information on General MRO Aerospace’s Quality Assurance Programs, please contact:
General MRO Aerospace, Inc